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THIS IS A NOTICE
MALAYSIAN SHIPPING INFORMATION

FREE STANDARD LOCAL SHIPPING

FREE SHIPPING for orders of RM300 and above. Your order will take 5-7 working days (excluding weekends or holidays) from your payment date. You will receive a shipping notification email that will notify you on the tracking number and the courier company we've used to ship your order.

SHIPPING FROM MALAYSIA TO MALAYSIA

SERVICE MINIMUM PURCHASE COST
Standard Shipping RM 1.00 - RM 299.00 RM 10.00
Standard Shipping RM 300.00 and above FREE

*Orders will ship out within 5-7 business days of ordering. Please note that we don't ship on weekends.

**Please note that these are estimated delivery times only, therefore STONED & CO. is not guaranteeing delivery dates.

SHIPPING TO OVERSEAS

For cases where customers in Malaysia wish to send their orders overseas, please take note of the shipping fees as stated below:

SERVICE MINIMUM PURCHASE COST
Standard Shipping RM 1.00 - RM 30.00 RM 100.00
Standard Shipping RM 31.00 - RM 50.00 RM 150.00
Standard Shipping RM 51.00 - RM 100.00 RM 200.00
Standard Shipping RM 101.00 - RM 500.00 RM 250.00
Standard Shipping RM 501.00 - RM 1000.00 RM 300.00

*Orders will ship out within 5-7 business days of ordering. Please note that we don't ship on weekends.

**Please note that these are estimated delivery times only, therefore STONED & CO. is not guaranteeing delivery dates.

MISSING TRACKING INFORMATION

Please allow at least one business day after your order is shipped for the tracking information to appear online / to be notifying you by email. If the tracking information does not update, and the expected delivery date has passed, please contact our Customer Care team so that we can assist you further.

UNSUCCESFUL DELIVERY

If your package is not successfully delivered and is sent back to STONED & CO. by the courier, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.

HOW TO FIND A DELIVERED PACKAGE

Our email will notify you the tracking number and the courier partner that we used to deliver the parcel. You may log on to the stated courier service website and key in the tracking number provided to track your package.

If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:

  • Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
  • Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
  • Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
  • Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.

Under the circumstances that you are still unable to locate your package, kindly email us at info@stonedandco.co so that we can assist you further.

INTERNATIONAL SHIPPING INFORMATION

STANDARD INTERNATIONAL SHIPPING

Customs, taxes, duties, and collection fees may still apply and is the responsibility of the customer. Any applicable fees will be due upon delivery. Your order will take 5-7 working days (excluding weekends or holidays) from your payment date. You will receive a shipping notification email that will notify you on the tracking number and the courier company we've used to ship your order.

OVERSEAS SHIPPING RATES

Shipping rates for oversea orders are listed below:

SERVICE MINIMUM PURCHASE COST
Standard Shipping USD 1.00 - USD 30.00 USD 50.00
Standard Shipping USD 31.00 - USD 50.00 USD 75.00
Standard Shipping USD 51.00 - USD 100.00 USD 100.00
Standard Shipping USD 101.00 - USD 500.00 USD 125.00
Standard Shipping USD 501.00 - USD 1000.00 USD 150.00

*Orders will ship out within 5-7 working days of ordering. Please note that we don't ship on weekends.

**Please note that these are estimated delivery times only, therefore STONED & CO. is not guaranteeing delivery dates.

TAXATION & DUTIES

  • All international orders may be subject to taxes and duties.
  • We ship your package DDU, duties and taxes unpaid, and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout.
  • Any fees that are due will be collected upon delivery of the order.
  • All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
  • Customs authorities require that we state the value of your order directly on your package(s).
  • Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
  • Taxes and fees are based on many factors, including location, material, item value, etc.
  • The amount of taxes due is determined solely by the government.
  • Some countries may require additional fees paid Collect on Delivery (COD).
  • If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
  • These fees are paid to the local carrier and are not collected by STONED & CO..
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