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REGISTRATION

HOW DO I CREATE AN ACCOUNT?

Click here to register by filling up your relevant informations.

DO I NEED TO REGISTER BEFORE PLACING AN ORDER?

Yes. You need to register before placing an order. The registration process is fast, free and will save your time for future purchases.

WHY SHOULD I BECOME A REGISTERED USER?

It will be hassle-free as you are not require to re-enter your shipping or billing addresses every time you order online. Your order will be delivered to the registered address evertime you make a purchase, unless you direct us otherwise.

HOW DO I CHANGE MY ACCOUNT DETAILS?

You may change your details at My Account page. The button [account icon] are located near the top right - hand corner of our header page.

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

What you need to do is click Forget Password on the login page and enter your email to reset your password.

YOUR ORDER

HOW DO I PLACE MY ORDER?

Orders can be placed via our website. If you encounter any issue placing an order, feel free to reach our Customer Service Representative at ask@stonedandco.com or click on the Live Chat and you will be attended. Please be advised that our Customer Service is only available from Monday to Friday [excluding weekends & public holidays], 10am-7pm UTC +8.

HOW DO I KNOW WHAT SIZE TO CHOOSE?

Feel free to view our Size Charts.

WHEN WILL MY ORDER SHIP?

Most orders ship within three (3) business days of purchase date. Shipping times may vary due to availability of merchandise. Please note that orders will not be ship during weekends or holidays

MY ORDER STATUS SHOW “PROCESSING”. WHAT DOES THAT MEAN?

“Processing” simply means that we successfully received your order. Once order is shipped, we will send a tracking number [if applicable] and your order status will change to “Shipped”.

SHIPPING

DO I NEED TO PAY INTERNATIONAL TAXES & DUTIES?

Yes. Your order may be subject to import duties and taxes, which are levied once shipment reaches your country. The general amount for the duties and taxes is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which orders are being shipped.

We cannot control and is not responsible for any duties/ taxes applied to your orders. You are reponsible to pay any additional custom clearance charges. Customs policies vary from country to country. Please contact your local custom office for further information. Please note that rare occasions custom agents may delay delivery of packages. By law, we must and declare all items at their full price and cannot alter the amount to reduce international custom fees.

If you refuse a shipment from Stoned & Co., you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Stoned & Co. The amount will be deducted from your purchase refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping cots, the package will be abandoned and you will not be refunded.

DO I NEED TO PAY CUSTOMS, DUTIES, TAXES AND COLLECTION FEES WHEN I RECEIVE “ FREE INTERNATIONAL SHIPPING?

Yes. ALL international orders may subject to import taxes and duties. These fees are charged by your local government/ customs, and are entirely separate from the shipping fees charged from us.

WHAT ARE THE SHIPPING COSTS?

You may refer to our Shipping page.

WHICH COUNTRY DO YOU SHIP TO?

We ship worldwide.

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